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SHOP TERMS AND CONDITIONS

The following terms and conditions apply to the use of this website and to the sale of any goods. In placing an order for goods, you agree to be bound by them.

If you have any questions relating to these terms and conditions, please email us before you place an order at info@homestore-hastings.co.uk or call us during our office hours, Thursday – Sunday, on +44 (0)1424 447171.

In these terms and conditions, ‘us’ or ‘we’ refers to A G Hendy and Co*, whose office is at Unit 2, 8-13 New Inn Street, London EC2A 3PY, U.K. The term ‘you’ refers to any users or viewers of the website or those who order from it. The term ‘shop’ refers to A G Hendy & Co Home Store Hastings at 36 High Street, Hastings, East Sussex TN34 3ER.

Our Products

We make every effort to ensure all products are correctly listed on our website as ‘In Stock’ or ‘Out Of Stock.’ If you order anything not so listed, and we do not have it in stock, we will call or email you and offer either a refund or a later delivery if possible.

Our pictures are not to scale so you should always check dimensions. Colours are reproduced as accurately as possible. However, as with all photography, there will be some slight variations, especially with our vintage ranges.

Vintage

We sell many vintage items which means anything that is not new. None is in production today.

We stock several vintage china ranges and strive to keep as many items as possible of each of the ranges in stock. However, as these items cannot be ordered in by us, some may remain out of stock for longer than we would like. Please see our Buyer’s Guide for Vintage China.

Our vintage stock can be antique (more than 100 years old) or of more recent manufacture. Where we have given a date or period, this is an approximate.

Each item in our vintage china ranges that we sell on-line is in good condition, without cracks, chips or excessive wear. But each one is genuinely old so it will have been previously owned and used, and will not appear as if brand new. We endeavor to highlight elements of wear and tear on the product description but we do not point out minor faults, marks or discoloration. One-off vintage items may have minor damage – however we will always point this out in the product description.

Other vintage items, such as those made from wood, glass, metal or enamel may have suffered some form of wear-and-tear, as they will have been used and are not new. These could include, but are not limited to, scratch marks, chips, scuff marks, discolouration, flaking, peeling (if painted) and staining. The images on our website may not always show these defects, and where we have bought a quantity of an item we can only show one example, and not necessarily the item you will actually receive. However, we are always sure to point out any potential defects in the item description, and endeavor not to offer things that have not been enhanced by their history and daily use.

Some vintage items may not be fit for their original purpose. For example, a vintage set of scales may not be accurate with its measures; a vintage clock may not keep accurate time; and a vintage baking dish may be too fragile to be used in the oven. Accordingly, we cannot offer any guarantees on vintage goods.

We do not accept returns of vintage goods bought in the shop or on-line.

We operate under HMRC’s VAT Special Scheme. This means no VAT can be claimed back by the buyer for vintage purchases.

Payment

Payment on-line

Credit and debit card orders are processed securely elsewhere and we do not handle any credit card data. You will pay via the Shopify payment system.

Payment by phone

If you would prefer to speak to a member of staff, we accept orders over the phone, Tuesday to Sunday.

Online Gift vouchers

You can only exchange online gift vouchers for goods bought through our website. We do not accept them in purchasing goods from our store or over the telephone.

We also accept personal cheques (supported by a banker’s card) in the shop.

Delivery

Please allow up to 14 days for delivery of any order.

Please note we are closed on Mondays, so orders placed then cannot be processed until the following day. We respond to emails and voicemails only between Tuesday and Sunday.

Delivery will be with Royal Mail, unless your parcel is too large or heavy, when it will be sent by UPS. We will email you to let you know if your delivery is by UPS.

Delivery charges are for a fixed postal or courier cost depending on the weight and dimensions of the package. We do our best to keep packaging costs to a minimum by recycling as much as possible. This results in lower overall shipping costs to you.

It important that:

  • • you include a telephone number and email address with your order, as couriers will need to contact you to make the delivery;
  • • your address is accurate;
  • • you (or another person) is at the delivery address when your goods are due to arrive; and
  • • you liaise with the Post Office or UPS if they contact you.

International Orders

We welcome orders from outside the U.K.

If extra delivery charges need to be added, you will be notified, after payment is taken.  International shipping is calculated volumetrically, so is determined by the size and the weight of the package.  If you would like a specific quote or if you have a special request, please email us.

Please include a telephone number on international orders, as couriers operating at the destination will need to contact you to make the delivery.

Please note that overseas customers may be liable to pay local customs or duty charges. These are not included in what we charge. We are not responsible for any import, customs or holding charges once the goods have left our store.

Please allow up to 28 days for delivery of international orders.

Returns

We are very confident that you will be happy with your purchase. However, if for any reason you are not, we can offer a refund on any non-vintage item as long as it is returned in the same condition it left us and within 7 days of receipt. If you would like to know more, please contact us. We do not reimburse postage costs.

UPS Returns

UPS will return a parcel to us if it cannot be delivered. If this happens, we have to pay for this so you will be charged by us for the return and then also for the re-send of your package back to you. This is calculated at the same rate you originally paid for delivery, and for each leg of the shipment (i.e. back to us and then out to you again).

UPS will return a parcel for the following reasons:

  • • If any part of your address is incorrect;
  • • If you did not supply an email address or telephone number to enable UPS to contact you to make the delivery;
  • • If no one was available to accept the delivery on UPS’ second attempt to deliver; or
  • • If you or another person refused the delivery.

Refunds

If, after a delivery failure, you decide you don’t want the goods after all and you want a refund, we will deduct from your original total payment the shipping fee plus the same fee again to cover the cost of the return of the goods to us. This is because we have to pay UPS for both journeys. You will then receive the balance from your original payment.

Privacy

We make every effort to protect the privacy of our users and customers. We will not ask for personal details that are not required as part of your transaction. Any personal data collected by us on-line will be safely and securely stored and not shared with any third party.

This website uses cookies to enable data to be stored and to ensure the site runs smoothly (for example, in the operation of the shopping bag). You can disable cookies in your browser, or delete cookies after visiting this site.

Intellectual Property And Right To Use

All images, text, design and graphics on this website are owned by A G Hendy & Co.

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied or displayed as part of the website (the material) shall remain at all times vested in us and may not be used by you.

The material is made available for your personal non-commercial use only. If it is necessary to effect a purchase, you may temporarily download the material onto one computer hard-drive only. Any other use of the material is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of the material.

Under no circumstances shall any of the material be used to sell or promote these or similar items anywhere. We may permit such use of the material if the relevant items are expressly advertised as those sold by A G Hendy & Co Home Store Hastings. Any such permission must be given by prior written notice.

*A G Hendy & Co is the trading name of Alastair Hendy, the proprietor of this website and the shop at A G Hendy & Co Home Store Hastings

*A G Hendy & Co is the trading name of Alastair Hendy.