SCHOOL TERMS AND CONDITIONS
1. Booking and General
1.1 These terms and conditions apply to all bookings for the cookery school workshops and professional courses run by A G Hendy & Co* (‘we’, ‘us’), including the course or courses you book with us (the Course).
1.2 To book a Course you must first send a completed booking form (the Booking Form) to us. By completing the Booking Form, you are representing that you have authority to agree these terms and conditions on behalf of all persons included on the Booking Form, including those substituted at a later date.
1.3 All bookings, enquiries and correspondence should be directed to:
A G Hendy & Co
8-13 New Inn Street
London EC2A 3PY
2. Deposit and payments
2.1 We will quote you a total fee for your Course before you make your booking (the Fee). If you are staying at 135 All Saints Street, the Fee will include the cost of your accommodation.
2.2 To book your Course, you must make a single payment of 50% (the Deposit) of the Fee.
2.3 Once funds have cleared on the Deposit you will receive a booking confirmation, a receipt for your payment and a date by which all remaining payments (the Balance) must be made. The Balance is normally due six weeks before the Course starts.
2.4 You must pay the Balance in cleared funds by the due date. Any failure to pay it may be treated as a cancellation in which case you will forfeit the Deposit.
2.5 All payments must be made in British Pounds Sterling. You will pay any bank charges to us that are associated with your payment (such as charges from our bank for handling payments received from overseas, dishonoured cheques, bank transfers or any other such charges) no later than seven days after we have given you notice.
2.6 We will not send you reminders, so it is your responsibility to pay on time.
2.7 The Deposit and the Balance must be paid by the same person.
3. Method of Payment
3.1 All payments are payable to “A G Hendy.” Payments can be made by cheque, Visa direct debit, credit card or by on-line bank transfer. A 3% surcharge is payable if your payment is made by credit card. If you are sending a cheque, please include your booking dates and booking name on the reverse side. Post-dated cheques are not accepted.
3.2 If you are paying by credit or debit card, its details must be included on the Booking Form and the same credit or debit card must be used to pay both the Deposit and the Balance.
4. Changing your Course
If you wish to change your chosen Course, you may do so without forfeiting any monies you have paid us, provided that:-
4.1 you choose a different course or the same course on a different date;
4.2 you give us at least 30 day’s written notice; and
4.3 there is availability on your preferred course.
5.1 If you cancel your Course (that is, without booking another available course), we will refund you 80% of all the monies you have paid us, provided that you give us written notice at least 30 days before your Course start date.
5.2 If you cancel later than 30 days before your Course start date, no refund will be made.
5.3 We reserve the right to cancel your Course upon reasonable notice for any cause. If we cancel it, all monies paid in respect of the Fee will be refunded. Any monies paid to us will be returned if we are unable to offer a place on your Course.
5.4 When funding for a Course has been provided by a third party or funding scheme, we do not offer a refund. However a credit will be retained for a future course if cancellation is at least 30 days of the Course start date. Note that the credit so given may only be used by the funder of the Course.
5.5 If any student is considered by us to be unsuitable for any reason, we may require the student to leave at any time.
5.6 Once the Course has started, neither the Fee nor any portion of it can be refunded if classes are missed, whether that arises because of illness or for any other reason.
6. What we provide
6.1 We provide a fully equipped kitchen suitable for the Course.
6.2 You can expect the Course to be provided as advertised but we reserve the right to alter the timing, content or the curriculum of your Course and to substitute any teacher or instructor.
6.3 We have taken reasonable care to make sure that on-line and printed media represent our courses accurately but any descriptions and photographs are a guide only. From time to time we may update fixtures, fittings and facilities, and we reserve the right to make these changes without prior notice.
6.4 Due to the physical nature of the listed buildings in which we operate, we cannot always accommodate disabled customers. If you are disabled, please feel free to contact us to discuss your needs.
6.5 We are not liable to you for the failure for any equipment, whether mechanical or electrical, but we will use all reasonable endeavours to repair it during the Course.
In case of any inconsistency between these terms and conditions and statements made elsewhere, such as on our website, elsewhere on-line, in promotional literature, reviews, or testimonials, these terms and conditions shall take precedence.
Some of the information on our website may refer to local shops, attractions and public houses. We rely on these businesses to supply us with accurate information. Any closure of such premises or changes to their opening times, facilities or admission prices are outside our control and, to avoid disappointment, you should always check directly with them.
The following clauses 10 to 14 shall apply if you opt to stay at 135 All Saints Street, Hastings (‘the Tudor House’).
10. Your obligations during your stay
10.1 You agree to take good care of the Tudor House and leave it in a tidy and reasonably clean condition.
10.2 You will allow us access to the property for inspection, security and maintenance during your stay.
10.3 You will not remove any items from the Tudor House.
10.4 You will not cause an annoyance or a nuisance to neighbours.
10.5 You will take great care with lit fires in fireplaces and lit candles at all times. No fire is to be left unattended at any time without a fireguard, and no candle left burning without an occupant in the same room.
10.6 You acknowledge that the antique furniture, upholstery, and fixtures fittings is valuable and you agree to exercise very special care with it.
10.7 You will exercise reasonable care for your own safety and the safety of the other persons staying at the Tudor House.
10.8 You agree to indemnify us in full, and keep us indemnified, against any loss or damage that occurs during or after the period you have booked at the Tudor House that is caused by you or any occupant of the house or visitor to the house (excluding us), or its fixtures an fittings or any items of its furniture or other items within it, including to the outside and garden of the house and anything within the latter.
10.9 For the avoidance of doubt, we are not liable for any damage caused to your possessions as a result of any accident or other event occurring in the Tudor House.
11.1 We take complaints seriously. You must refer any complaint to us during your stay so that, if necessary, an on-the-spot investigation can be made and remedial action taken.
11.2 We will not compensate you or refund any part of your payment in respect of complaints you raise after your stay.
Pets are not permitted
*A G Hendy & Co is the trading name of Alastair Hendy.